Ferndesk
Workspaces

Managing your workspace settings

Your workspace settings control everything from your help center's branding to team access and billing. This guide covers how to access and configure each settings category.

Accessing workspace settings

To open your workspace settings:

  1. Click Settings in your dashboard sidebar

  2. Select a category from the inner sidebar (General, Billing, Usage, Team, etc.)

  3. Make your changes and click the save button

General settings

Update your workspace name, logo, and website URL. These details appear in your help center and across the Ferndesk platform.

To change these settings:

  1. Go to Settings > General

  2. Edit your workspace name, upload a new logo, or update your website URL

  3. Click Update workspace

General settings page showing workspace name, logo upload, and website URL fields

If you need to manage multiple workspaces, see Manage multiple workspaces.

Billing and usage

Monitor your subscription plan and publish credits usage:

  • Billing - View your current plan and subscription details

  • Usage - Track how many publish credits you've used this month

Learn more about Ferndesk's credit system in What are publish credits? or How to buy publish credits.

Team management

Add collaborators and manage team member access from Settings > Team. You'll see a list of current members and can send invitations to new users.

Only workspace owners and admins can invite team members.

For step-by-step instructions, see How to invite team members to Ferndesk.

Customizing Fern AI

Tailor how Fern creates and updates your documentation:

  • About You - Add context about your company that helps Fern understand your product

  • Customize - Provide specific instructions for drafting and research behavior

About You settings page with fields to add company context and product information for Fern AI

These settings help Fern generate content that matches your voice and technical requirements.

Account settings

Your personal account settings (profile, notifications, security) are managed separately. See Managing your account settings for details.

Settings are organized by scope: workspace-level settings affect your entire team, while account settings are personal to you.

Some configuration happens outside the Settings menu:

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