What is Ferndesk?
Ferndesk is an AI-native help center that stays up to date automatically with AI.
It does this by analyzing your codebase, support tickets, and customer interactions to identify knowledge gaps, outdated content, and missing articles.
Our AI agent, Fern, writes articles for you intelligently, researching how features work, and drafting high-quality articles in seconds.
Fern drafts high-quality, relevant articles using context from your product, support conversations, changelogs, and multimedia.
How Ferndesk Works
Ferndesk provides a standalone AI-powered help center that integrates with popular support tools like Intercom, Zendesk, Crisp, and Help Scout to import data.
Once you connect these integrations, the AI agent monitors customer interactions and automatically generates or updates help articles based on common questions and issues.
Easy to integrate with support tools in just minutes, Ferndesk automates content updates, ensuring your help center remains current and effective.
Key Benefits
Reduces support workload by automatically addressing common questions
Improves customer self-service with accurate, up-to-date documentation
Minimizes outdated information that frustrates users
Creates compreh ensive articles from various content sources
Getting Started
To start using Ferndesk, you'll need to create an account. You can then connect integrations to import data from your existing support tools and start building your help center.
Visit the Ferndesk website to learn more about how our AI-powered platform can transform your help center management.